|
|
Scale Definitions
|
| Best |
+3
|
astonished, delighted, world class |
| Better |
+2
|
exceeded your expectations a lot |
| Good |
+1
|
exceeded your expectations a little |
| Neutral |
0
|
met your expectations |
| So-so |
-1
|
missed your expectations a little |
| Bad |
-2
|
missed your expectations a lot |
| Worst |
-3
|
terrible, will not do business with again |
|
n/a
|
no answer, not applicable |